Nothing more than a high speed internet connection. MacMechanic Apple Remote Support Advantages
You authorize and control our access and can halt the session any time. At the end of the session, we close the support connection and cannot reconnect or gain access to your computer without your authorization.Įverything we do is fully transparent, letting you monitor our work. You can watch the technician perform tasks right on your screen and see everything that is done, just as if we were sitting there next to you.
We often discuss your problems with you on the phone while we connect so you can ask questions, provide additional information, and learn tips that will help you avoid trouble in the future. Upon your authorization, we connect to your computer via our remote support app. We can help you securely, wherever you are, whenever you need help, and do so cost effectively.Īs long as you have a working internet connection, you can receive remote mac support. With remote support, you don’t have to bring your Mac or device in or wait for a technician to arrive. This column will answer questions of general interest, but letters cannot be answered individually.We have experienced and well trained Apple support specialists who can assist with many Apple Mac problems remotely. Personal Tech invites questions about computer-based technology to. Edovia’s $30 Screens 4 is another remote-control app and has a free trial version available. Like Windows users, if you don’t care for the built-in tools, you can also use free third-party programs like TeamViewer to give and get remote assistance. If you are remotely trying to configure settings on someone else’s Mac and you both have iOS devices, Apple’s FaceTime video chat app can be helpful for visual cues walking someone through setup steps Microsoft Skype users can also share screens for visual reference. If the Messages app is not an option, Apple’s support site has detailed instructions for setting up the Mac for sharing in System Preferences and using alternative screen-sharing methods or iCloud’s Back to My Mac feature (until Back to My Mac is discontinued in the next version of the operating system).
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